# freescout

> Self-hosted help desk and shared inbox alternative to Zendesk

FreeScout is an open-source, self-hosted help desk and shared mailbox platform built with PHP and Laravel. It centralizes customer conversations across email, live chat, and messaging channels with support for collision detection, notifications, and AI drafting. Teams can deploy it on standard PHP web servers or via Docker, with access through web and mobile apps.

- Source: https://github.com/freescout-help-desk/freescout
- Homepage: https://freescout.net
- Live demo: https://demo.freescout.net/
- License: AGPL-3.0
- Built with: PHP 90.9%, Blade 8.8%, Other 0.3%
- Stars: 4621
- Forks: 736
- Contributors: 96
- Last commit: 2026-10-17
- Latest release: 1.8.248 (2026-10-17)
- Purpose: Self-hosted apps, Communication
- Type: Web, Docker / self-host, Mobile
- For: Personal, Enterprise

## Worth score: 78/100

How much DigGitHub recommends it, from activity, adoption, docs, license and security signals.

- Popularity: 18/25
- Momentum: 10/20
- Maintenance: 25/25
- Community: 10/15
- Readiness: 15/15

## Downloads

Latest release: [1.8.248](https://github.com/freescout-help-desk/freescout/releases/tag/1.8.248). Files from the project's GitHub release, not checked by DigGitHub.

Source code only: this release has no files to download.

## Alternatives

- [Chatwoot](https://diggithub.com/chatwoot/chatwoot.md): Open-source customer support desk
- [Huly](https://diggithub.com/hcengineering/platform.md): All-in-one project management platform
- [Nextcloud](https://diggithub.com/nextcloud/server.md): Self-hosted file sync, sharing and collaboration
- [DeskcommCRM](https://diggithub.com/melgarafael/DeskcommCRM.md): Self-hosted AI sales CRM with WhatsApp integration
- [jitsi-meet](https://diggithub.com/jitsi/jitsi-meet.md): Secure and scalable open-source video conferencing platform
- [alf.io](https://diggithub.com/alfio-event/alf.io.md): Open-source ticket reservation and event management system
- [unopim](https://diggithub.com/unopim/unopim.md): Open-source PIM and DAM platform built on Laravel
- [Monica](https://diggithub.com/monicahq/monica.md): Personal CRM

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Source page: https://diggithub.com/freescout-help-desk/freescout
Updated: 2026-10-29